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Citrix Workspace Mac

Oct 02, 2021 On a Mac computer, the.dmg file appears in the Mac Downloads folder. Click the folder and then select the CitrixWorkspaceApp.dmg file. When prompted, open Install Citrix Workspace. Click Continue and follow the instructions provided by the Citrix Workspace Installer. Once installed, continue with Using Citrix to access applications from your. May 28, 2021 Grant Citrix Workspace Read and Write. You may need to move files between your Mac and the program you are running from Citrix. To do that, you need to allow the Citrix Workspace to Read and Write to your Mac. Right click the Citrix Workspace icon on top of your Mac and Click Preferences: 2. Click File Access and then bullet Read and Write: 3. Paid desktop workspace application. Once known as Citrix Receiver, Citrix Workspace is a subscription-based Mac desktop application where employees and freelancers can work together in the same space. Much like VirtualBox and AnyDesk, you can view personalized tasks or other apps with an improved focus away from distractions.

  1. Citrix Workspace Mac App
  2. Citrix Workspace Mac Big Sur
  3. Citrix Workspace Mac 1812
downloadWhy can't I download this file?Citrix Workspace Mac App

Applicable Products

  • Citrix Workspace App
  • Receiver

Objective

This article provides an overview of logging features available with Citrix Workspace App for Mac, and explains how to use them in the Citrix Workspace App.

Logging Interface

The logging interface is located in the Advanced tab of the CWA Preferences. The Preferences menu can be accessed from the Desktop Viewer Window or the Apple application bar along the top.

There are five types of logging available in CWA for Mac and some are enabled by default:
  • Installer Logging (default: Enabled)
  • Always-on Logging (default: Enabled)
  • CWA Updates Logging (default: Enabled)
  • Session Logging (default: Disabled)
  • Store Logging (default: Disabled)

Installer Logging

Installer Logging captures debug messages from the CWA during the installation.

Session and Store Logging

Session Logging includes all the diagnostic logging from the ICA session. Therefore, it only applies to the Citrix Viewer when the session is up. Use this logging for any problem within the ICA session, perhaps unexpected behavior in an ICA session.
Store Logging includes logging of AuthManager and StoreComms modules. AuthManager handles user authentication to the CWA Store. The StoreComms manages the information about the Store configurations and connection settings.

Always-on Logging

The Always-on Logging feature continuously collects a subset of important logs.This feature is enabled by default and turns on basic level of logging regardless of the logging configuration.
Always-on Logging keeps log files for the following components:
  • ReceiverHelper
  • Citrix Receiver
  • Citrix Viewer
  • Citrix Workspace Launcher & NPAPI plugin components: Includes ogs related to session launch from a web browser. The Citrix Workspace Launcher for launching using Chrome and Firefox and NPAPI plugin is used while launching using Safari web browser .
NOTE: Support for NPAPI was deprecated by Apple in Safari 12.0. See here for more info.

CWA Updater Logging

CWA Updater Logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting CWA auto-update related issues.

Instructions

To enable Session Logging


Connection Diagnostics logging is specific to identifying errors while connecting. All logging will be enabled up until the point when the session is deemed successful.
WorkspaceMacMacBigFull Logging will log everything including the Connection Diagnostics and Session Logging. Once enabled, the CWA will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs.
Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use.
The user enabling this logging will get a warning that must be acknowledged to continue.

To enable Store Logging

Select Normal or Verbose in the Store Logging.
The two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary.

To disable Session/Store Logging

Select Disabled in the Session Logging and Disabled in the Store Logging.
The CWA log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
Type of loggingLog file location
Installer logging~/Library/Logs/ReceiverInstall.log
Session logging~/Library/Logs/Citrix Workspace/CitrixViewer_<time_stamp>.txt (*)
Store loggingNormal~/Library/Logs/CitrixServerCommunication.log
Verbose~/Library/Logs/com.citrix.AuthManager.log, com.citrix.AuthManager_1.log
andServiceRecord.log
(along with CitrixServerCommunication.log)
Always-on loggingWeb Browser Launch Logging
(Citrix Receiver Launcher/NPAPI plugin component)
~/Library/Logs/Citrix Workspace/com.apple.WebKit.Plugin.64_<time_stamp>.txt
~/Library/Logs/Citrix Workspace /Citrix Workspace Launcher_<time_stamp>.txt
Receiver Helper Logging~/Library/Logs/Citrix Workspace /ReceiverHelper_<time_stamp>.txt
Citrix Workspace App Logging~/Library/Logs/Citrix Workspace /Citrix Workspace _<time stamp>.txt
Citrix Viewer Logging~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*)
CWA Updater Logging~/Library/Logs/Citrix Workspace /Citrix Workspace Updater_<time_stamp>.txt

(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.

Citrix Workspace Mac Big Sur

Email Log Files

Citrix Workspace Mac 1812

You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.

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